HomeHome SitemapSitemap Contact usContacts

Customer Service Tips » Business Excellence Models Expert Service Customer

Are You In It To Win It - Are You Passionate and Committed to Excellence?

There comes a point in everyone's life, where they have to ask themselves a very important question and that question is; "are you in search of a party, or are you in search of excellence?" It is a choice that everyone has to make, and it says a lot about your personal character. If you are truly in search of excellence, and believe you should do the best in everything you do, then there is a book that I would like to recommend;


"A Passion for Excellence - The Leadership Difference" by Tom Peters and Nancy Austin - 1985.


In this work, Tom starts by pointing out the obvious, common sense. He then discusses the customer, why we should focus on the customer and not necessarily the competition, and in doing so we can ditch the hypocrisy and buzz words and deliver real quality and customer service, at which point the competition becomes irrelevant as you are the competition.


Next, he discusses the reality check and the tall tales and how to spot BS, then he carefully moves us into the reality that business is about people, not just price, promises or promotions. Lastly the author talks about passion, leadership, vision and commitment to excellence and so this book resides on the shelf of my personal library, not a business bible, but rather as what I stand for, what do you stand for?


This book sold over a million copies in its first year and it was reprinted 13 times, it has been translated into over 25 languages and sold all of the world. If you are one of the millions of humans on this planet, who has a passion and a quest for excellence, I recommend this book to you.


"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington


Article Source: http://EzineArticles.com/?expert=Lance_Winslow
http://EzineArticles.com/?Are-You-In-It-To-Win-It---Are-You-Passionate-and-Committed-to-Excellence?&id=839491