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Customer Service Tips

  • Company Policy Does More Damage to Customer Service Than Anything Else
    As a customer service consultant I see things across many companies that most companies don’t see while working inside the company. o Company Policy One of the biggest problems is “company policy.” Many company policies are structured to protect the company from the customer instead of helping the customer get what he wants and has paid for. Your success will explode when your company, and your employees are structured with the customers’ wants Read More...
  • Customer Service Consultants
    When all else fails in your company to meet the needs of your customer consider a customer service consultant. If you find that agents in your company are constantly having misunderstanding that result in loss of customers bring in a consultant. There are a number of resources available in books and on the Internet to help you find which consultant best suits your company. A customer service consultant will help re-evaluate your company object Read More...
  • Why Is Customer Service Important
    If you are someone who eats out a lot then you know how important customer service is. Of course, it varies from establishment to establishment, and from person to person. Opinions and standards vary quite a bit, but I think we all agree that customer service is very important. We all want to be treated well and to enjoy that friendly service we all deserve. Having spent a decade working in customer service jobs, I can attest that it can be a Read More...
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