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Selling Customer Service Upgrades by Phone

There are many companies who are allowed to call citizens even though there are Telemarketing Laws against such calls. Have you ever wondered how they are able to do this? Well it is simple you see if a company has done business with you in the last 6 months or is currently doing business with you, then they are allowed to call you even at dinner time.

In fact they can also give your phone number to other companies who are vendor partners who may call you. Companies you may not even know.

These companies know that if you are already a customer that there is 10 times more likelihood that you will buy from them than a cold call non-customer. They also know that you pay your bills if you are recent or current customer. Further, upgrade phone calls are indeed an easy sales tactic that they use to make more money from you.

Often they will present themselves as if they are a customer service representative and ask if you are happy or have any questions and if you say yes then they work a sales routine into the conversation to sell you more stuff. If you say no they suggest another service they offer, which usually costs more to make you happy. You see, Selling Customer Service Upgrades by Phone is big business. So consider all this in 2006.

"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington

Source: www.articlesbase.com