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Is Your Customer Service Clobbering the Competition; It Should Be

There are many ways to be number one in the market place and kill the competition, but the best way is to give great customer service and allow your customers to decide who becomes number one. Is Your Customer Service Clobbering the Competition; it should be. And if it is not then you need to find out why. You need to find out how you can improve customer service and you need to insure that you never stop trying to improve.

Easier said than done? Yes, but is you truly want to win market share and beat the competition you must bring in great customer service. How can you insure that your customer service tops that of the competition? Well, in today’s world it is not so hard to beat out the competition with customer service, in fact it is very easy. Most companies hardly give the customer the time of day anymore.

Nevertheless, it is important to find out where the bar is being set and therefore I recommend patronizing your competition and then perhaps interviewing a few customers exiting the store and asking them if that is a good company to do business with. If they say yes, ask them why and if they say no, make sure you find out why and do not do make the same mistakes.

Next do the same thing at your own company, perhaps use a friend as a secret shopper and ask customers if they are happy and why. Then from there start to develop a better customer service program and you will be glad you did. Consider all this in 2006.

"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington

Source: www.isnare.com