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May 17, 2012
18m UK consumers have used social media for customer service …
Filed under: Customer Service — Tags: brings, brings-social, courses, customer-support, media, media-beyond, middle, sales, sales-training, social, support, used-social — admin @ 9:24 am
May 12, 2012
Customer Service Gets More Social with Zoho Support – SentiRate …
Filed under: Customer Service — Tags: Customer Service, facebook, increasing, increasing-impact, pedro, pedro-hernandez, social, support, twitter — admin @ 4:10 am
Customer Service Gets More Social with Zoho Support – | | Bookmark May 11, 2012 By Pedro Hernandez Feedback New Facebook and Twitter integration highlights the increasing impact of socia…
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Customer Service Gets More Social with Zoho Support – SentiRate …
May 8, 2012
USSATKA » Blog Archive » How to Make Your Customer Service …
Filed under: Customer Service — Tags: Customer Service, internet, providing-effective, social, social-media, stay-behind, the-social — admin @ 4:42 pm
And when we talk about providing effective customer service online, how can social media stay behind? People are becoming more and more “into” the social areas of the Internet. They are more interactive than ever.
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USSATKA » Blog Archive » How to Make Your Customer Service …
May 4, 2012
Video-Commerce.org » How to Be a Customer Service Champion …
Filed under: Customer Service — Tags: article, competitors, Customer Service, entire, media-era, online-video, social, your-competitors — admin @ 8:55 pm
In this article, I delve into why customer service is so important in the social media era, and how you can get a leg up on your competitors by integrating online video into the entire customer service experience.
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Video-Commerce.org » How to Be a Customer Service Champion …
Dump Your Social Media Strategy; It's Not Customer Service …
Companies of all types have jumped on the social bandwagon. The allure of having a deep, meaningful customer relationship is enticing and social media is so.
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Dump Your Social Media Strategy; It's Not Customer Service …
May 2, 2012
Social Savvy Customers Impacted More by Poor Customer Service …
Filed under: Customer Service — Tags: Customer Service, global, quickly-spread, savvy-consumers, social, spread-the-word, the-word, word — admin @ 3:28 pm
It's no mystery: Social savvy consumers have high expectations and will quickly spread the word when those needs aren't met. The results of the third annual American Express Global Customer Service Barometer released …
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Social Savvy Customers Impacted More by Poor Customer Service …
Social media raising stakes for customer service …
Filed under: Customer Service — Tags: Customer Service, ignoring-the-problem, making-it-hard, more-frustrated, problem, social, social-media, the-problem — admin @ 2:11 pm
Americans are growing more frustrated with customer service , and their social media savvy is making it hard for businesses to get away with ignoring the problem, a.
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Social media raising stakes for customer service …
April 30, 2012
Making a Mark in Social Media Customer Service – SentiRate …
Filed under: Customer Service — Tags: betzer, business-concept, ceo, Customer Service, social, social-dynamx, social-media — admin @ 8:46 pm
Making a Mark in Social Media Customer Service – How did the Social Dynamx business concept originate? Mike Betzer, CEO of Social Dynamx: Customer service is undergoing a huge transformation. Traditional…
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Making a Mark in Social Media Customer Service – SentiRate …
Social Media Changes Customer Service, Enterprise Collaboration …
Filed under: Customer Service — Tags: business, business-processes, changed-everything, practices, securely, securely-leveraging, social, social-networking, way-people — admin @ 2:36 pm
Best Practices for Securely Leveraging Social Networking Sites in Business Processes Social media has changed everything about the way people communicate and wo.
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Social Media Changes Customer Service, Enterprise Collaboration …
April 26, 2012
Social Media Camp McAllen » Blog Archive » Customer Service …
Filed under: Customer Service — Tags: Customer Service, debra, digital-world, drove-sales, everything-as-easy, few-years, replacing-the-over, second-pillar, social — admin @ 5:21 pm
Customer Service : The Second Pillar of Social Media. By DebraEllis + April 26th, 2012. Making everything as easy as possible is replacing the over-the-top exceptional experience that drove sales and loyalty a few years ago.
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Social Media Camp McAllen » Blog Archive » Customer Service …